Customer Services & Training

In touch 24/7.

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Our Customer Equipment Services Group is on call 24-hours a day, seven days a week.

Our technical and customer service representatives are on call to provide support for virtually every aspect of your can manufacturing process. Their involvement begins with a final can design and continues all the way through to the secondary packaging operation.

  • Our Customer Equipment Services Group is on call 24/7
  • 20+ years' average experience per technician
  • Highly-trained individuals at work closely with management, maintenance and quality control
  • Provide answers to regulatory compliance, food safety and materials questions

Additionally, customer equipment professionals provide around-the-clock seamer service. Representatives also relay feedback to Silgan on issues ranging from performance to structural improvements. Silgan’s extensive testing laboratories located at the Technology Center in Oconomowoc, Wisconsin are yet another customer service resource – as well as a technology and manufacturing tool.

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Equipment Services

Keeping your operations in running order.

Our Customer Equipment Services (CES) Group of highly-trained individuals works closely with management, maintenance and quality control to ensure your process is always running.

Services include:

Routine visits

  • CES reps perform and/or review Double Seam (DS) evaluations for each line that is running.
  • Recommendations are made for any deficiencies identified by the DS evaluation.

Trouble shooting (double seams and closing machines)

  • CES reps assist with closing machine issues and Double Seam deficiencies.

Closing machine audits

  • CES reps assist with performance of audits.

Closing machine overhauls/repairs

  • CES reps assist with overhaul and repairs.

Can handling and can drying audits

  • 1–3 days (depending on number of lines and configuration). Recommendations are recorded for any deficiencies that are identified.

Equipment Training

Understanding the scope of our capabilities.

Our Customer Equipment Services Group (CES) of highly-trained individuals offers seminars, workshops and classes to ensure your staff is fully knowledgeable about our equipment services.

Training classes include:

Double Seam Evaluation (time frame depending on class size and skill level)

  • 2–3 hour class for general knowledge of how a Double Seam is formed and evaluated for commercial acceptability.
  • 4–6 hour class will include the above-mentioned material and detail instruction (hands-on) on how to utilize the tools for performing Double Seam Evaluation.

Closing Machine (seamer) – Adjustment/Repair/Troubleshooting

  • 4–5 Days (Oconomowoc, WI Training Facility) Angelus Models 101L, 61H, 60L, 50P and Closetech 2006. Other models of seamers done by request and available seamers (customer supplied).
  • Each student has an opportunity for hands-on training in the removal and re-assembly of components on the seamer (change parts, seaming spindles, lower lifters, separator assembly, etc.).
  • Students are instructed on the use of manuals for the specific seamer model.

Closing Machine Audits

  • Can be completed within 1–2 Days (depending on seamer model).
  • Students are instructed on the use of inspection tools and procedures for verifying that the seamer is to original equipment manufacturer (OEM) specifications.
  • Recommendations are recorded for any deficiencies that are identified during the audit.

Closing Machine Setup/Changeover

  • Can be completed within 1–2 Days (depending on seamer model).
  • Students are instructed on how to perform a precision setup and verify the proper size and setup of all change parts.

Closing Machine Overhauls

  • Can be completed within 10–15 Days (depending on seamer model).
  • This in-depth training would mandate that the students have attended all the previously mentioned training sessions and have performed these duties for at least 2 years.
  • Each student has an opportunity for hands-on training in the removal and re-assembly of all components on the seamer and precision set-up.

Technology Services

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Supporting customers around the clock.

Our Customer Technical Services (CTS) Group of highly-trained individuals provides routine visits, advice and testing to ensure your technical needs are continually exceeded.

Services include:

Routine Visits

  • Monitor container performance within the customer’s empty and filled can handling and processing systems.
  • Update customer contacts on new container development, materials specification changes and all other technical issues.
  • Review/investigate any quality issues encountered by customers.

Initial Container Qualification and Test Packs

  • Assist in development of new specifications appropriate for customer products.
  • Provide technical assistance for first-time use and qualification of cans and ends.
  • Coordinate ongoing evaluation of packed product to verify performance (test packs).

Advice/Assistance in Product, Package or Process Regulatory Matters

  • Assist customer R&D, Packaging, Operations or QA personnel with questions posed by state and federal government inspectors regarding the use of Silgan packages.
  • Coordinate responses from multiple Silgan departments for various audits required by customers (SQF, GFIC, etc).

Thermal Processing Assistance

  • Develop retort operating procedures (vent schedules) for still, steam retorts.
  • Establish proper and safe time/temperature thermal processes for still, steam retorted products including the determination of critical factors and other process parameters.
  • Provide thermal process deviation evaluations for customers operating in a still, steam retort situation.
  • Consult with customers on a variety of process-related issues such as proper cooling, chlorination of cooling water, container reactions to abnormal physical conditions or process equipment operation.



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Technology Training

Instilling expertise.

Our Customer Technical Services (CTS) Group consists of highly-trained individuals who conduct training classes to ensure that your staff understands the vital ins and outs of the canning process.

Training classes include:

Can Manufacturing 101

  • Provides background on manufacturing processes used by Silgan.
  • Includes discussion of why particular materials and technologies are used for various product applications.
  • Instruction time can vary from 4 hours, classroom only, to 1½ days with a combined classroom and plant tour format.

Thermal Processing 101

  • Intended as a basic class to introduce students to the concepts behind the processing of shelf-stable foods (2 hours).
  • Includes the basis for temperature distribution (establishing retort operating cycles) and heat penetration (establishing the proper time/temperature product cook) testing.

The right training provides an organization with a competitive edge in the market.

Improved Can Handling and Damage Reduction

  • Uses Silgan-generated “Can Handling Recommendations” bulletin as a guide (1–2 hours depending upon audience and intent).
  • May include an audit of customer and/or Silgan/customer combined can-handling practices (time to organize and perform will vary).

Double Seam Evaluation (assisting CES)

  • 2–3 hour class for general knowledge of how a Double Seam is formed and evaluated for commercial acceptability.
  • 4–6 hour class will include the above-mentioned material and detail instruction (hands-on) on how to utilize the tools for performing Double Seam evaluation.

Better Process Control Schools

  • CTS representatives cooperate with university and regulatory agency sponsors to provide instruction on various subjects, including thermal processing basics, processing equipment and operation, record keeping and double seaming at several universities across the country.
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Silgan Technology Center, Oconomowoc, WI