Silgan Containers Corporation

Voice of the customer: Silgan excels in quality, tech support and service

The “voice of the customer” is very important to Silgan. Not only do we want to know what product and service expectations our customers have, we also want to know how well we are doing in meeting them. Our goal is for each of our customers to view us as a true partner, working in concert with them to present containers to the marketplace with desired features and benefits.

We are proud to say that Silgan customers cite can quality, technical support and responsive service as our top three strengths. Here is what some customers told an independent research company:

“Silgan’s strength is its people who seem interested in providing a
value-added relationship and going beyond the minimum.”

"Silgan provides good technical support. They know cans very
thoroughly and can provide insights on operational issues.”

"They are always looking for ways to save us money, and for
opportunities that would be beneficial for both our companies.”

“The people we speak to are readily available. They respond quickly to our requests, and they are very knowledgeable about the business and their own operations.”

Sales lift

Voice of customer